Flex Moving & Storage
78 SW 7th St, Miami, FL 33130, United States · United States
★ 4.7 on Google · 519 reviews · View on Google Maps
Manipulation score
Likely ManipulatedCompleted Sep 16, 2026 · 124 reviews flagged
How this score works
The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.
- Burst
- — an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
- Low activity account
- — the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
- Duplicate text
- — the wording is nearly identical to another review of the same place.
Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →
Case conclusion
What the numbers say
519 reviews examined
- Google rating
- 4.7★
- Not-flagged average
- 4.7★
- Flagged
- 24%
- Coverage
- 100%
All reviews shown by Google
395 examined reviews
124 of 519
519 of 519 Google reviews
“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Sep 16, 2026.
Review brief
What reviews not flagged by Revdict say
Reviewers report that Flex Storage offers a convenient and flexible moving and portable storage solution with clean, modern trailers and secure features. While many highlight the helpful staff, punctual deliveries, and smooth moving experiences, others experience severe organizational issues, billing disputes, and communication gaps.
+ Repeated strengths
Professional and helpful moving teams
Reviewers frequently praise the moving and delivery staff for being courteous, efficient, and careful with their belongings.
1 supporting review
5★ · 2025-08-30
Best moving company I have ever used. The movers were polite, courteous and very professional. They did a wonderful job and took really good care of our furniture.
Clean and high-tech storage units
Reviewers note that the storage containers are brand new or exceptionally clean, featuring useful additions like solar-powered ventilation and included locks.
3 supporting reviews
5★ · 2023-02-21
Flex storage was right on time with my storage The driver Very nice nprofessional
5★ · 2023-05-27
I rented 2 units and because I only have one parking space, they agreed to stagger the deliveries, very helpful. The unit was brand new, clean and has locks, an internal fan that’s run by solar. Brilliant in case it gets hot outside. The un...
5★ · 2023-06-25
I'd give them 11 stars if I could! Laurence was kind and professional too. Definitely recommend, more affordable than renting a 15ft truck for a few days and you can take your time within 1 month to pack it up and take it to your next place...
− Repeated complaints
Billing and overcharges
Reviewers report unexpected extra charges, unauthorized credit card billings, and difficulty securing refunds.
2 supporting reviews
2★ · 2025-02-09
decent in most aspects except price and the face that they broke or dismantled two of my desks and their claims process is intentionally too complicated and time-consuming to deal with
1★ · 2026-06-25
Be careful with flex movers and storage. They do overcharge on your card and will not refund even when you didn’t use their service. I had opted for labor only and my move completed within 2 hours, still they charged me for 2 and half hours...
Customer service and communication issues
Reviewers complain about unresponsive support teams, unreturned calls, and frustrating experiences when attempting to resolve problems or file claims.
2 supporting reviews
2★ · 2023-10-31
EDIT: Since I made this review, Victor contacted me and corrected the issue with the refund and told me the previous manager I worked with is no longer employed there I have never had a worse experience when dealing with a company. If i cou...
1★ · 2025-09-26
Entire experience was terrible, but what gets them the 1 star is their lack of accountability of damaging an item. Our formal dining room table (the main thing we wanted to preserve) was damaged when loaded onto their truck. Flex Moving sen...
Property damage and missing items
Reviewers note instances of furniture, appliances, and walls being damaged during transport, as well as missing belongings and denied claims.
2 supporting reviews
1★ · 2025-09-26
Entire experience was terrible, but what gets them the 1 star is their lack of accountability of damaging an item. Our formal dining room table (the main thing we wanted to preserve) was damaged when loaded onto their truck. Flex Moving sen...
1★ · 2026-08-29
The worst moving company. They quoted $2,500 for the move and storage, but that was a lie; they charged $2,500 for *each* leg of the trip and didn't explain things clearly. They said they used blankets to protect the furniture—another lie....
Good for
- Flexible temporary or long-term portable storage kept on-site
- Local moves requiring precise container placement in tight spaces
- Customers looking for a potentially more affordable alternative to traditional pod services
Avoid if
- You have strict scheduling needs and cannot risk movers showing up late or missing appointments
- You are concerned about complex claims processes for damaged or missing property
- You prefer companies with consistently responsive customer support and transparent billing
Recent pattern — Newer reviews increasingly mention administrative frustration, unreturned calls, unexpected billing charges, and unvetted third-party contractors, indicating a growing divide between positive local crew experiences and problematic back-office operations.
Review anatomy
Reviews per month
| Month | Reviews | Flagged |
|---|---|---|
| Nov ’22 | 2 | 0 |
| Dec ’22 | 3 | 1 |
| Jan ’23 | 0 | 0 |
| Feb ’23 | 24 | 5 |
| Mar ’23 | 9 | 2 |
| Apr ’23 | 5 | 2 |
| May ’23 | 13 | 6 |
| Jun ’23 | 19 | 3 |
| Jul ’23 | 10 | 3 |
| Aug ’23 | 38 | 5 |
| Sep ’23 | 58 | 14 |
| Oct ’23 | 32 | 2 |
| Nov ’23 | 5 | 1 |
| Dec ’23 | 2 | 1 |
| Jan ’24 | 2 | 1 |
| Feb ’24 | 13 | 3 |
| Mar ’24 | 22 | 4 |
| Apr ’24 | 22 | 4 |
| May ’24 | 13 | 1 |
| Jun ’24 | 14 | 2 |
| Jul ’24 | 7 | 2 |
| Aug ’24 | 11 | 1 |
| Sep ’24 | 2 | 0 |
| Oct ’24 | 5 | 0 |
| Nov ’24 | 4 | 0 |
| Dec ’24 | 5 | 0 |
| Jan ’25 | 3 | 1 |
| Feb ’25 | 11 | 2 |
| Mar ’25 | 7 | 1 |
| Apr ’25 | 4 | 0 |
| May ’25 | 12 | 2 |
| Jun ’25 | 17 | 12 |
| Jul ’25 | 8 | 1 |
| Aug ’25 | 10 | 2 |
| Sep ’25 | 29 | 15 |
| Oct ’25 | 9 | 3 |
| Nov ’25 | 6 | 2 |
| Dec ’25 | 11 | 1 |
| Jan ’26 | 5 | 1 |
| Feb ’26 | 4 | 1 |
| Mar ’26 | 4 | 0 |
| Apr ’26 | 19 | 11 |
| May ’26 | 2 | 1 |
| Jun ’26 | 4 | 0 |
| Jul ’26 | 5 | 2 |
| Aug ’26 | 9 | 3 |
Rating distribution
Evidence
-
burst
5 occurrences — worst: 10 five-star reviews on 2025-09-21 vs avg 0.5/day
weight 1
Show all 5
- 5 five-star reviews on 2023-05-30 vs avg 0.3/day
- 6 five-star reviews on 2025-06-06 vs avg 0.3/day
- 5 five-star reviews on 2025-06-10 vs avg 0.5/day
- 10 five-star reviews on 2025-09-21 vs avg 0.5/day
- 10 five-star reviews on 2026-04-17 vs avg 0.1/day
- low activity account 98 reviews flagged weight 0.8
- duplicate text 2 reviews flagged weight 0.9
Flagged reviews
Exhibit — 2 reviews, near-identical wording
Flex Storage Inc miami, and their units were pretty good and quick, big thank you to Cesar Augustine, Michael, Julius, Andis, Barry
- Fabian Matos ★★★★★ 2023-03-04 suspicion 100
- alexia marais ★★★★★ 2023-03-05 suspicion 90
Showing the 10 most suspicious of 122 remaining flagged reviews.
Lourdes Fernandez
2 reviews
★★★★★
2023-05-30
Great experience from day one, service and staff members delivered a 5 star storage system for my garage renovation project My commendations to Victor, Cesar and Jennifer for an excellent job and very good communication. Definitely recommend the FLEX services
Sam Isaacs
2 reviews
★★★★★
2023-05-30
Flex storage delivered my beautiful unit, Ceasars was friendly and professional thanks
Michelle Martin
2 reviews
★★★★★
2025-09-21
ATL Family Logistic
1 review
★★★★★
2025-09-21
I had a wonderful experience with today’s delivery. The gentleman who came by was incredibly professional, polite, and kind. His name is Redjy, handled everything with care, had a great attitude, and made the whole process smooth and stress-free. People like him truly make a difference he definitel...
caramel
1 review
★★★★★
2025-09-21
I signed up with flex storage for my move to Florida, and the driver, Redjy went above and beyond ! he didn’t just dropped the trailer he even helped fix a few things at my house and organize my backyard. Amazing service!
Pierre Mideline
2 reviews
★★★★★
2026-04-17
Redjy was very professional and kept great communication the whole time. I booked for 3 hours, but he finished the job in just 1.5 hours. Highly recommended
A B
2 reviews
★★★★★
2026-04-17
Redjy made this experience so Wonderful he’s was incredibly nice and professional treated me like I was family i’m so happy I had him throughout this experience. He made everything so smoothly for me I would definitely recommend flex moving and storage
James
1 review
★★★★★
2026-04-17
Brionne Griffin FUMI
Enrique Lopez
1 review
★★★★★
2026-04-17
Found it through brionne griffin
Flex'n Tazz
1 review
★★★★★
2026-04-17
Brionne is a Top of the line hard working employee, he brings value and substance to the brand
Report generated Sep 16, 2026. Reviews change — you can request a fresh investigation.
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