Flex Moving & Storage

5815 Memorial Hwy Ste B, Tampa, FL 33615, United States · United States

★ 4.7 on Google · 635 reviews · View on Google Maps

25 / 100

Manipulation score

Clean

Completed Sep 16, 2026 · 129 reviews flagged

How this score works

The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.

Burst: — an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
Low activity account: — the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
Duplicate text: — the wording is nearly identical to another review of the same place.

Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →

Case conclusion

What the numbers say

636 reviews examined

Google rating: 4.7★
Not-flagged average: 4.7★
Flagged: 20%
Coverage: 100%

“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Sep 16, 2026.

Review brief

What reviews not flagged by Revdict say

Reviewers report that Flex Storage and Moving provides efficient, careful, and polite moving crews, often completing jobs quickly and communicating well. However, multiple reviewers describe frustrating administrative issues, including sudden price increases, double-charging, deposits that are difficult to recover, and instances of uncommunicated delays or no-shows.

+ Repeated strengths

Efficient and Careful Moving Crews

Reviewers frequently praise the moving teams for working quickly, handling furniture with care, and packing items efficiently.

1 supporting review

5★ · 2025-08-29
Dre and Marcus were amazing and so efficient!!! They got me moved quickly and were soooo helpful. Thank you guys!!!

Polite and Professional Staff

Many customers highlight that drivers and crew members are courteous, respectful, and pleasant to work with throughout the process.

2 supporting reviews

5★ · 2023-10-28
Jean was great! He came for both trailers, was very polite and friendly. I highly recommend Jean!! Thank you.

5★ · 2025-10-23
Lee and Maxon were very helpful

Competitive Pricing and Clean Units

Reviewers note that the storage trailers are clean, well-kept, and offer a more affordable and convenient alternative to conventional moving companies.

3 supporting reviews

5★ · 2023-10-30
So far so good. I’m happy I found a cheaper, easier option than all the other conventional moving companies. Dropping off the trailers at my house went smoothly and on time. James and Dorian were great overall and very helpful. They’re quic...

5★ · 2023-11-26
Super clean trailer, quick delivery and good price.

5★ · 2023-11-22
Great communication and reliable with the entire staff Dorian delivered the trailer reached out early to confirm time and address. Did great with explaining details/functionality of trailer locks included. Trailer are well kept, clean and u...

− Repeated complaints

Billing Issues and Unexpected Charges

Reviewers report being double-charged, hit with surprise fee increases, or experiencing difficulties with deposit refunds and customer service responsiveness.

2 supporting reviews

5★ · 2025-08-04
Deondre and Gary were amazing! I had to have furniture moved out of my home and into my garage, as well as new furniture brought into my home. On a horribly hot day in Florida they did this move with grace and ease and I am so thankful for...

1★ · 2026-08-18
Honestly had no issues with the sales rep but their process is very unclear they charge u 150 for some type of hold then they charge u on top of the 150 almost 730 dollars for not even doing the job yet. I went to a competitor and I didn’t...

Scheduling and Communication Failures

Several reviewers state that movers arrived late, failed to show up entirely without notice, or experienced severe delays with little to no communication from dispatch.

1 supporting review

1★ · 2024-08-25
I can’t give a zero. Communication is non existent and we’re at the end of day two trying to just get a truck to pick up the stuff. No one has been able to give a time frame and the only answer is “there’s a delay and we’ll call you back” b...

Property Damage and Inadequate Equipment

A subset of reviews mentions broken or scratched furniture, incomplete tools brought by crews, and insufficient trailer sizing for larger jobs.

3 supporting reviews

4★ · 2025-06-17
Edit: the company reach out i spoke to Stephanie who was very polite and resolved my issues 👍👍👍 If I could give this company zero started I would this is completely disappointing when they charged me $700 for a move that was never c...

2★ · 2025-08-17
Do not use this company. I had two movers come, only for one of the movers to quit and not return. It sounds like they contract the actual movers, however I ended up having to do the move with the other individual due to one of the contract...

1★ · 2026-04-06
They promise times they don’t deliver on, and turn up with a truck so small it takes them so much time to configure the items in the truck vs actually getting the move done in a timely fashion. Did not come prepared with the tools to move t...

Good for

Local moves requiring fast and efficient heavy lifting
Homeowners needing portable storage containers delivered directly to their driveway
Budget-conscious customers looking for alternative storage and moving solutions

Avoid if

You have strict scheduling requirements where a missed window would cause major disruption
You want a seamless billing experience without the risk of unexpected fees or deposit disputes
You are moving high-value or antique items and are concerned about limited damage reimbursement policies

Review anatomy

Reviews per month

Oct ’23

Apr ’24

Oct ’24

Apr ’25

Oct ’25

Apr ’26

Reviews per month, total and flagged
Month	Reviews	Flagged
Oct ’23	18	3
Nov ’23	47	8
Dec ’23	27	1
Jan ’24	1	0
Feb ’24	7	2
Mar ’24	4	0
Apr ’24	3	0
May ’24	3	0
Jun ’24	2	0
Jul ’24	3	1
Aug ’24	7	3
Sep ’24	13	1
Oct ’24	26	10
Nov ’24	27	2
Dec ’24	30	6
Jan ’25	11	3
Feb ’25	17	8
Mar ’25	6	0
Apr ’25	7	0
May ’25	6	0
Jun ’25	30	5
Jul ’25	48	17
Aug ’25	74	15
Sep ’25	49	11
Oct ’25	40	8
Nov ’25	19	2
Dec ’25	8	1
Jan ’26	13	1
Feb ’26	19	2
Mar ’26	31	14
Apr ’26	18	4
May ’26	13	1
Jun ’26	2	0
Jul ’26	1	0
Aug ’26	6	0

Rating distribution

5★

4★

3★

2★

1★

Evidence

burst 5 five-star reviews on 2025-02-18 vs avg 0.3/day weight 1
low activity account 125 reviews flagged weight 0.8

Flagged reviews

Showing the 10 most suspicious of 129 flagged reviews.

John Bacon

1 review

★★★★★

2025-02-18

Gerard , Greg was great the got all my stuff moved in a timely manner thanks guys

Robert Schelling

19 reviews · Local Guide

★★★★★

2025-02-18

These guys were awesome. Highly recommended. They were super careful with everything. Super nice and cordial. Will definitely use them again. 5 Stars.

Luz Aurora Alfonso

3 reviews

★★★★★

2025-02-18

Very good people to move. Highly recommended.

Ally C

17 reviews · Local Guide

★★★★★

2025-02-18

Tay and Donte to the rescue!!! Thank you for making our move go easy, smooth and fast! These guys are strong and very careful.

Rick Ashow

3 reviews

★★★★★

2025-02-18

Trey, Dion, and Jackson!! Those dudes are AMAZING! Quick, careful and VERY PROFESSIONAL! Definitely will recommend! Thank you FLEX! Richard Analla

M.V.B Inc Mac's Vision Bullies

2 reviews

★★★★★

2023-10-24

Great customer service. Prompt and on time driver Vicente and jeron, will recommend flex storage.

Anthony Butler

1 review

★★★★★

2023-10-27

Barry and the crew did amazing. I highly recommend this company.

brian oakes

1 review

★★★★★

2023-11-05

Mr. B was great at setting up and dropping off storage unit.

Abel Leon

1 review

★★★★★

2023-11-07

The driver did a wonderful job. He’s a real people people.

Christian Urbano

1 review

★★★★★

2023-11-12

The man that picked it up was very nice and let us move stuff without rush

Report generated Sep 16, 2026. Reviews change — you can request a fresh investigation.

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