Swissotel Chicago
Hotel · 323 E Wacker Dr, Chicago, IL 60601, United States · United States
★ 4.3 on Google · 6,517 reviews · View on Google Maps
Manipulation score
CleanCompleted Aug 5, 2026 · 102 reviews flagged
How this score works
The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70. It rises with the share of reviews flagged and how suspicious each one is.
- Burst
- — an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
- Low activity account
- — the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
- Duplicate text
- — the wording is nearly identical to another review of the same place.
Verdicts are statistical estimates based on public review patterns, not accusations.
Review anatomy
Reviews examined
1,000
Flagged
102
10% of examined
Flagged avg rating
4.6★
place average 4.3★
Reviews per month
| Month | Reviews | Flagged |
|---|---|---|
| Jul ’24 | 22 | 3 |
| Aug ’24 | 34 | 1 |
| Sep ’24 | 25 | 1 |
| Oct ’24 | 35 | 0 |
| Nov ’24 | 21 | 2 |
| Dec ’24 | 34 | 2 |
| Jan ’25 | 32 | 2 |
| Feb ’25 | 24 | 2 |
| Mar ’25 | 37 | 4 |
| Apr ’25 | 45 | 7 |
| May ’25 | 46 | 8 |
| Jun ’25 | 61 | 3 |
| Jul ’25 | 66 | 10 |
| Aug ’25 | 76 | 6 |
| Sep ’25 | 61 | 7 |
| Oct ’25 | 40 | 3 |
| Nov ’25 | 58 | 18 |
| Dec ’25 | 40 | 3 |
| Jan ’26 | 34 | 5 |
| Feb ’26 | 21 | 2 |
| Mar ’26 | 38 | 2 |
| Apr ’26 | 24 | 0 |
| May ’26 | 39 | 6 |
| Jun ’26 | 43 | 2 |
| Jul ’26 | 41 | 3 |
| Aug ’26 | 3 | 0 |
Rating distribution
Evidence
- low activity account 98 reviews flagged weight 0.8
- duplicate text 5 reviews flagged weight 0.9
Flagged reviews
Exhibit — 3 reviews, near-identical wording
Wonderful staff! Very pet friendly!!! Clean rooms and great location.
- Maribeth Mulvey ★★★★★ 2025-01-06 suspicion 56
- Joe Baca ★★★★★ 2025-07-23 suspicion 83
- georgette monard ★★★★★ 2025-09-29 suspicion 68
Exhibit — 2 reviews, near-identical wording
Room good service good location good Food good
- David Gallagher ★★★★★ 2025-03-23 suspicion 59
- Umar Mobile ★★★★★ 2026-01-14 suspicion 59
Showing the 10 most suspicious of 97 remaining flagged reviews.
Eric O'Reilly
1 review
★☆☆☆☆
2026-07-28
Hotel was fine enough. Decent, nothing special. What gives it one-star is terrible service. I was told I would get my receipt by e-mail when I checked out. I did not. I have called three times and left messages as directed, but I have yet to get a receipt from a stay from a month ago. I would really...
Aria Nova
1 review
★★★★★
2026-07-20
I had a wonderful stay, and the room was comfortable, well-equipped, and had a beautiful view. Kia at the front desk was incredibly friendly and helpful, making my experience even more enjoyable. I also want to recognize the housekeeping staff, whose name I unfortunately didn't catch. They paid grea...
Alan Klamecki
2 reviews
★★★★★
2026-07-15
Duangchanoke Chana
2 reviews
★★★★★
2026-06-17
Alicia Sappingfield
1 review
★★★★★
2026-05-27
I had a fantastic stay as my first time at Swissotel. I had a front desk rep that showed me where I could buy batteries IN the hotel because I had no idea there was a bottom floor. He walked me to the services and helped me out so much. Also the housekeeping was FANTASTIC they went above and beyond.
Connie Collins
1 review
★★★★★
2026-05-22
The hotel team provided excellent service that led to a great experience. The hotel is beautiful and very clean. It is also in a great location.
Shanna
activity unknown
★★★★★
2026-05-22
Meghan Monroe
1 review
★★★★★
2026-05-06
This was my first time every staying at a Swissotel and I really enjoyed the experience. I am looking forward to staying again, and possibly seeing what they are like in other countries!!
gongmin lim
1 review
★★★★★
2026-05-04
alicia rafols
2 reviews
★★★★★
2026-05-03
Report generated Aug 5, 2026. Reviews change — you can request a fresh investigation.
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