Tom O'Brien Chrysler Jeep Dodge Ram - Indianapolis
4630 E 96th St, Indianapolis, IN 46240, United States · United States
★ 4.4 on Google · 3,418 reviews · View on Google Maps
Manipulation score
CleanCompleted Sep 19, 2026 · 225 reviews flagged
How this score works
The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.
- Burst
- — an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
- Low activity account
- — the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
- Duplicate text
- — the wording is nearly identical to another review of the same place.
Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →
Case conclusion
What the numbers say
1,000 reviews examined
- Google rating
- 4.4★
- Not-flagged average
- 4.3★
- Flagged
- 23%
- Coverage
- 29%
All reviews shown by Google
775 examined reviews
225 of 1,000
1,000 of 3,418 Google reviews
“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Sep 19, 2026.
Review brief
What reviews not flagged by Revdict say
Reviewers report that the dealership provides a professional and welcoming car-buying experience with knowledgeable sales staff. However, the service department receives mixed feedback, with many praising prompt and helpful communication while others report long wait times, poor communication, and unresolved mechanical issues.
+ Repeated strengths
Friendly and helpful sales experience
Reviewers frequently highlight that the sales team is low-pressure, informative, and easy to work with during vehicle purchases.
1 supporting review
5★ · 2022-12-19
They were patient and worked with me. Made me feel welcome. Most importantly, they weren’t pushy!
Quick express service and routine maintenance
Many reviewers report that express lane services like oil changes and tire rotations are completed quickly and efficiently.
3 supporting reviews
5★ · 2022-12-28
Used the Express Lane today (no appointment required) for an oil change and tire rotation. Service team was friendly and overall took about 90 minutes while I waited. Great experience.
5★ · 2026-03-03
Just bought my first jeep. Service was great. Highly recommend Luke if you are looking to buy a jeep!
5★ · 2026-07-23
After a very bad experience with another dealership I decided to try and find a place that has an efficient operation, a staff tjat trained and provides good customer service. I was so lucky to have Kevin Isom handle every aspect of this tr...
Helpful service advisors
Specific service advisors are frequently praised by name for being polite, proactive, and communicative.
3 supporting reviews
5★ · 2023-06-28
Chelsea was the first service writer I spoke with. She was extremely professional, efficient, and very patient and helpful. She continued to have those same qualities each time I spoke to her about my Jeep. Steven was the other individual w...
5★ · 2026-01-31
The sales staff was friendly and accommodating got me rolling within a couple hours.
5★ · 2026-09-18
Mandy May could not have been more accommodating. Extremely helpful and so very nice. She was one step ahead of me with every detail and explaining the process with your dealership. I won’t hesitate to refer friends and family to Tom O’Brie...
− Repeated complaints
Poor communication and unreachable staff
Numerous reviewers report difficulty getting in touch with the service department by phone and a lack of updates on vehicle status.
1 supporting review
5★ · 2026-05-31
Very helpful and great to deal with. Highly recommend. Bought a 2026 Ram RHO off showroom floor.
Delays and lengthy repair times
Reviewers complain that appointments often serve only as drop-off times, leading to vehicles sitting untouched for days or weeks.
2 supporting reviews
5★ · 2026-03-11
Brittany always does a great job at the service... and the new automated services are great too.
1★ · 2026-08-17
I knew i should have went to shadeland i keep calling being put on hold now I am being told we are hoping it will be done today this is wild this is week 3 what really do I need to do to get my jeep back
Billing discrepancies and unexpected charges
Some customers report being quoted one price and later billed higher amounts, or being charged diagnostic fees for warranty-covered issues.
1 supporting review
1★ · 2023-06-15
Service advisor was just kind of rude. Maybe having a bad day. Not sure. I scheduled an oil change on their site for $133 for an Ecodiesel full synthetic. Got the bill for $357! The lady checking me out said that the fine print says that it...
Good for
- Hassle-free vehicle purchases with transparent sales staff
- Routine maintenance and express oil changes without appointments
- Customers working with specific recommended service advisors
Avoid if
- You require fast, complex repairs without appointment delays
- You rely heavily on phone communication for updates on your vehicle
- You are on a tight budget and want to avoid unexpected service fees
Review anatomy
Reviews per month
| Month | Reviews | Flagged |
|---|---|---|
| Dec ’22 | 26 | 5 |
| Jan ’23 | 20 | 4 |
| Feb ’23 | 4 | 1 |
| Mar ’23 | 4 | 2 |
| Apr ’23 | 2 | 0 |
| May ’23 | 6 | 1 |
| Jun ’23 | 24 | 3 |
| Jul ’23 | 29 | 11 |
| Aug ’23 | 27 | 6 |
| Sep ’23 | 26 | 5 |
| Oct ’23 | 50 | 16 |
| Nov ’23 | 46 | 12 |
| Dec ’23 | 69 | 14 |
| Jan ’24 | 60 | 16 |
| Feb ’24 | 43 | 9 |
| Mar ’24 | 4 | 0 |
| Apr ’24 | 5 | 0 |
| May ’24 | 2 | 0 |
| Jun ’24 | 3 | 0 |
| Jul ’24 | 1 | 0 |
| Aug ’24 | 3 | 0 |
| Sep ’24 | 0 | 0 |
| Oct ’24 | 5 | 1 |
| Nov ’24 | 5 | 0 |
| Dec ’24 | 6 | 1 |
| Jan ’25 | 1 | 0 |
| Feb ’25 | 3 | 1 |
| Mar ’25 | 6 | 2 |
| Apr ’25 | 3 | 1 |
| May ’25 | 2 | 0 |
| Jun ’25 | 2 | 0 |
| Jul ’25 | 3 | 1 |
| Aug ’25 | 8 | 1 |
| Sep ’25 | 5 | 1 |
| Oct ’25 | 6 | 0 |
| Nov ’25 | 3 | 0 |
| Dec ’25 | 18 | 4 |
| Jan ’26 | 26 | 8 |
| Feb ’26 | 32 | 7 |
| Mar ’26 | 32 | 6 |
| Apr ’26 | 58 | 18 |
| May ’26 | 61 | 7 |
| Jun ’26 | 70 | 15 |
| Jul ’26 | 72 | 20 |
| Aug ’26 | 67 | 16 |
| Sep ’26 | 52 | 10 |
Rating distribution
Evidence
- low activity account 225 reviews flagged weight 0.8
Flagged reviews
Showing the 10 most suspicious of 225 flagged reviews.
Soumya Ranjan Dash
2 reviews
★★★★★
2022-12-16
Darin Dedrick
1 review
★★★★★
2022-12-20
Stephanie Haskett
2 reviews
★★★★★
2022-12-29
Took a little longer than expected, but Preston took care of everything.
Kaushal Kishore
2 reviews
★★★★★
2022-12-29
DeShaun Smith
1 review
★★★★★
2023-01-04
Always Good Business Here
Rachel Cody
2 reviews
★★★★★
2023-01-07
Thank you for the wonderful service! I will be back again.
Jeffrey Lauber
1 review
★★★★★
2023-01-16
Very positive experience. Knew what I wanted and they were very helpful in making that happen from salesman to financing officer. Providing technical demonstration and assisted with logistics for me as I was traveling from out of state.
Kim Prather
2 reviews
★★★★★
2023-01-17
Robin Groves
1 review
★★★★★
2023-02-27
Great experience! Was in a bit of a time crunch and they got me in and out of service as quickly as possible Thanks so much to the team!!!
Wendel Jaggers
1 review
★★★★★
2023-03-31
Report generated Sep 19, 2026. Reviews change — you can request a fresh investigation.
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