City Wide Mortgage Services
1245 W Broadway #103, Vancouver, BC V6H 1G7, Canada · Canada
★ 4.8 on Google · 79 reviews · View on Google Maps
Manipulation score
CleanCompleted Sep 6, 2026 · 18 reviews flagged
How this score works
The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.
- Burst
- — an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
- Low activity account
- — the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
- Duplicate text
- — the wording is nearly identical to another review of the same place.
Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →
Case conclusion
What the numbers say
79 reviews examined
- Google rating
- 4.8★
- Not-flagged average
- 4.8★
- Flagged
- 23%
- Coverage
- 100%
All reviews shown by Google
61 examined reviews
18 of 79
79 of 79 Google reviews
“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Sep 6, 2026.
Review brief
What reviews not flagged by Revdict say
Reviewers report that this mortgage brokerage provides helpful, knowledgeable, and responsive guidance throughout home purchases, refinances, and renewals. While the vast majority of feedback is positive, a small number of reviewers mention occasional communication lapses or a perceived lack of transparency regarding specific costs.
+ Repeated strengths
Helpful and Patient Guidance
Reviewers frequently highlight brokers for taking the time to explain every step thoroughly and making first-time buyers feel comfortable.
3 supporting reviews
5★ · 2018-05-23
Karen is wonderful! She made the overwhelming process of buying our first home so easy and efficient. She really knows her stuff, is extremely professional and has such a positive personality! She walked us through every step of the home bu...
5★ · 2022-05-20
I had the pleasure of interacting with Chung recently regarding my mortgage needs . He was diligent , patient and very very thorough. He made sure I understood all the how’s and why’s and gave me genuine suggestions . If you are looking for...
5★ · 2026-07-31
As a first-time homebuyer, I was nervous about getting approved and understanding all the mortgage details. After speaking with the team at City Wide Mortgage Services, I felt much more confident. They took the time to understand my situati...
Responsive Communication
Clients often praise the team for being quick to answer questions and providing prompt updates throughout the process.
3 supporting reviews
4★ · 2018-11-13
Great Experience! We had a great experience working with Dara at City Wide. Not only was he very knowledgeable but he was there to answer any questions we had day or night. I would highly recommend City Wide.
5★ · 2023-01-13
Chung & Jeff were highly knowledgeable and extremely fast in their responses. Throughout my mortgage needs, they answered all my questions promptly and explained in detail so that I understood fully. In the beginning, getting the best mortg...
5★ · 2026-06-04
I was coming up for my mortgage renewal and honestly had no idea where to start. A friend recommended City Wide Mortgage Services, and I’m glad I reached out. The team explained everything in simple terms, compared different options for me,...
Effective Problem Solving
Several reviewers note that brokers successfully secured competitive rates and handled difficult or self-employed financial situations.
3 supporting reviews
5★ · 2018-11-16
They helped me get my mortgage which can be tough for self employed people. Not only that but Dara helped me get my finances in order several times until we had an accepted offer on a house. Very professional and courteous.
5★ · 2023-10-03
Jenna was a huge help on short notice after we were treated terribly by some other mortgage brokers. Got us approved very quickly even when other brokers couldn't because of self-employment income. Would recommend to anyone looking for a br...
5★ · 2022-09-28
Dara is the best mortgage broker ever! My situation was very difficult and I was denied or offered a very high interest by other financial institutions but Dara got me the best rate that I didn't even expect. I am fortunate to have them!
− Repeated complaints
Scheduling Issues
A reviewer reported that an appointment was missed or significantly delayed without early notification.
1 supporting review
1★ · 2021-08-19
I booked a 3pm appointment with Chung, but didn't hear from him and no response until 3:33pm because he forgot our appointment. I would give him 1 star for being straight forward, but would not recommend his service because of unprofessiona...
Lack of Transparency on Costs
A negative experience highlighted a lack of communication regarding mortgage penalties, leaving the client feeling misled.
1 supporting review
1★ · 2023-11-09
I had a disappointing experience with Chung Cheong as our mortgage broker. He failed to inform us about the penalties associated with our mortgage and seemed more focused on his commission. This lack of transparency left us feeling misled a...
Rate Competitiveness
A reviewer felt that the initially quoted rates were not the lowest available compared to independent online rate comparison tools.
1 supporting review
1★ · 2015-04-12
Very arrogant mortgage brokers here. They claim that they can get you the lowest rate, but you can easily find lower rates through the website ratespy. I found a lower rate at ratespy, then went to vancity and asked if they could match th...
Good for
- First-time home buyers needing step-by-step guidance
- Self-employed applicants or complex mortgage situations
- Clients seeking straightforward mortgage renewals and refinancing
Avoid if
- You prefer strictly independent online rate shopping without broker consultation
- You require absolute guarantees on specific turnaround times for scheduled calls
Review anatomy
Reviews per quarter
| Quarter | Reviews | Flagged |
|---|---|---|
| Q1 ’15 | 1 | 0 |
| Q2 ’15 | 1 | 0 |
| Q3 ’15 | 0 | 0 |
| Q4 ’15 | 8 | 1 |
| Q1 ’16 | 0 | 0 |
| Q2 ’16 | 3 | 0 |
| Q3 ’16 | 0 | 0 |
| Q4 ’16 | 2 | 0 |
| Q1 ’17 | 0 | 0 |
| Q2 ’17 | 0 | 0 |
| Q3 ’17 | 0 | 0 |
| Q4 ’17 | 0 | 0 |
| Q1 ’18 | 0 | 0 |
| Q2 ’18 | 1 | 0 |
| Q3 ’18 | 0 | 0 |
| Q4 ’18 | 21 | 13 |
| Q1 ’19 | 0 | 0 |
| Q2 ’19 | 0 | 0 |
| Q3 ’19 | 0 | 0 |
| Q4 ’19 | 0 | 0 |
| Q1 ’20 | 1 | 0 |
| Q2 ’20 | 1 | 0 |
| Q3 ’20 | 0 | 0 |
| Q4 ’20 | 2 | 0 |
| Q1 ’21 | 2 | 0 |
| Q2 ’21 | 2 | 1 |
| Q3 ’21 | 2 | 0 |
| Q4 ’21 | 1 | 0 |
| Q1 ’22 | 1 | 0 |
| Q2 ’22 | 1 | 0 |
| Q3 ’22 | 2 | 0 |
| Q4 ’22 | 0 | 0 |
| Q1 ’23 | 3 | 0 |
| Q2 ’23 | 0 | 0 |
| Q3 ’23 | 2 | 0 |
| Q4 ’23 | 3 | 0 |
| Q1 ’24 | 2 | 0 |
| Q2 ’24 | 0 | 0 |
| Q3 ’24 | 1 | 0 |
| Q4 ’24 | 3 | 1 |
| Q1 ’25 | 1 | 0 |
| Q2 ’25 | 0 | 0 |
| Q3 ’25 | 2 | 1 |
| Q4 ’25 | 0 | 0 |
| Q1 ’26 | 2 | 0 |
| Q2 ’26 | 6 | 1 |
| Q3 ’26 | 2 | 0 |
Rating distribution
Evidence
- burst 12 five-star reviews on 2018-11-13 vs avg 0.0/day weight 1
- low activity account 6 reviews flagged weight 0.8
Flagged reviews
Showing the 10 most suspicious of 18 flagged reviews.
Jose Juan Ordonez
13 reviews
★★★★★
2018-11-13
At City Wide mortgqage they explain your options and help you along the process. Recommend their services for first time home buyers.
KeepSmiling Kartoonz
activity unknown
★★★★★
2018-11-13
Rachael Maxwell
10 reviews
★★★★★
2018-11-13
Always a 10/10 working with City Wide, Dara and his team. Our family has consistently had excellent service over the years, and I never hesitate to recommend him to others (confident that they will be just as happy with the service). Extremely responsive to emails and calls, sound advice, and goes...
David Lambert
9 reviews
★★★★★
2018-11-13
Rowan from City Wide is the reason we have our home. He was a able to get us financing even though I am self employed showing very little personal income. He hustled and made it work for us. Thank you
Wanda M
6 reviews
★★★★★
2018-11-13
Aubie Anisef
19 reviews · Local Guide
★★★★★
2018-11-13
Always had informative and positive interactions. They were an invaluable source of info to me.
Dan Butler
5 reviews
★★★★★
2018-11-13
Wayne Mah is our broker and the two times he renewed our "death pledge" he gave us first rate service and advice.
Mike A
524 reviews · Local Guide
★★★★★
2018-11-13
Top notch service. Rowan has helped us with our mortgages and we refer him to anyone we know looking to purchase or refinance.
David Jacobson
7 reviews
★★★★★
2018-11-13
Wayne at City Wide Mortgage Services is excellent! I've had multiple positive experiences with him and his team, and I have also recommended them to friends and family for their mortgage needs.
nancy nguyen
13 reviews · Local Guide
★★★★★
2018-11-13
I worked with Wayne Mah when I purchased my first home. He has so much experience and a wealth of knowledge. As a new homeowner, I had many questions and wanted to understand the processes. Wayne answered all of my questions and instilled great confidence in me. His help made my purchase incredibly...
Report generated Sep 6, 2026. Reviews change — you can request a fresh investigation.
More investigations in Canada
Zaheed Valli-Hasham Mortgage Broker
38Vancouver · Canada
Clean
Clinique Dentaire du Boulevard
32Montréal · Canada
Clean
Foodéo
54Victoriaville · Canada
Suspicious
Santé Salt Cave & Healing Spa
47Vaughan · Canada
Suspicious
Mortadella
7Vancouver · Canada
Clean
Jerusalem Shawarma Vancouver
34Vancouver · Canada
Clean